How Can We Help?
Find answers to common questions or reach out to our support team.
Frequently Asked Questions
Orders & Delivery
How long does delivery take?
Delivery within Lagos and Abuja takes 1-3 business days. Other states take 3-7 business days depending on location.
Do you deliver nationwide?
Yes! We deliver to all 36 states in Nigeria including the FCT.
How can I track my order?
Once shipped, you'll receive an SMS and email with tracking details. You can also track via WhatsApp or your account.
Do you offer Pay on Delivery?
Yes, Pay on Delivery is available in Lagos and Abuja. A ₦1,000 commitment fee applies at checkout.
Returns & Refunds
What is your return policy?
We accept returns within 7 days of delivery for unopened products in original packaging with seal intact.
How do I start a return?
Contact us via WhatsApp at +234 801 234 5678 or email support@zamandastore.com to initiate a return.
When will I receive my refund?
Refunds are processed within 3-5 business days after we receive and inspect your return.
Can I exchange instead of return?
Yes! We offer exchanges for different products or sizes. Contact support for assistance.
Products & Authenticity
Are your products authentic?
100% guaranteed authentic. We source directly from brands and authorized distributors. Every product comes with authenticity guarantee.
How should I store fragrances?
Store in a cool, dry place away from direct sunlight. Avoid bathroom storage due to humidity.
Do you offer samples?
Yes, we offer sample sizes for many fragrances. Check product pages for availability.
Are products NAFDAC registered?
Yes, all our products are NAFDAC approved and safe for use in Nigeria.
Payment & Security
What payment methods do you accept?
We accept bank transfer, card payments (Visa/Mastercard), USSD, and Pay on Delivery in select areas.
Is my payment information secure?
Absolutely. We use Paystack and Flutterwave for secure payment processing with bank-level encryption.
Can I pay in installments?
Yes! We partner with Klarna and Carbon for buy-now-pay-later options on orders over ₦50,000.
Do you accept dollar payments?
Yes, international customers can pay in USD via card or PayPal.