Returns & Refunds
We want you to love your purchase. If you're not completely satisfied, we're here to help.
7-Day Returns
Return any unopened item within 7 days of delivery for a full refund.
Easy Process
Contact us on WhatsApp for the fastest return processing.
Quick Refunds
Refunds processed within 3-5 business days to your bank account.
How to Return an Item
Contact Us
Reach out via WhatsApp, email, or call our customer service to initiate a return.
Get Approval
Our team will review your request and provide a return authorization within 24 hours.
Ship or Drop Off
Ship the item back to us or drop it at any of our locations in Lagos, Abuja, or Port Harcourt.
Get Refunded
Refunds are processed within 3-5 business days to your original payment method or bank account.
Return Policy Details
Eligible Items
- Unopened products in original packaging with seal intact
- Items returned within 7 days of delivery
- Products in resalable condition
Non-Returnable Items
- Opened or used fragrances and cosmetics
- Items purchased during flash sales or clearance
- Gift cards and vouchers
- Products with broken seals
Damaged or Wrong Items
If you receive a damaged or wrong item, please contact us immediately with photos. We'll arrange:
- Free pickup from your location
- Immediate replacement or full refund
Refund Methods
Refunds can be processed to:
- • Original payment method (card, bank transfer)
- • Bank account of your choice
- • Zamanda Store credit (instant, with 10% bonus)
Need Help with a Return?
Our support team is available Monday to Saturday, 9am to 6pm WAT.